Returns, Refunds, and Replacement Policy for Loop by CarePlix

At CarePlix, we are committed to your satisfaction with the Loop Smart Ring. While we strive to ensure every customer enjoys a seamless experience, we understand that sometimes a product may not meet expectations or may encounter an issue. This policy outlines the eligibility, conditions, and process for Returns, Refunds, and Replacements.

1. General Return Window & Conditions

Eligibility Period: Customers may return or exchange the Loop Ring within 7 calendar days from the original delivery date.

Condition of Item:

The Loop Ring must be returned in its original condition with:

• Original packaging
• All accessories (charging dock, charging cable, manuals, etc.)

If the product is significantly used, damaged, or shows signs of wear, CarePlix reserves the right to deny the return or issue a partial refund at our discretion.

Proof of Purchase: A valid order number, invoice, or confirmation email is mandatory for processing returns.

2. How to Initiate a Return

For Purchases Made on E-Commerce Platforms (e.g., Amazon, Flipkart):

Please contact the respective platform's customer support team directly and raise a return/refund request with your order ID and reason for return.

For Purchases Made on the Loop Website (www.loopring.ai):

Contact our customer support team at:

• Email: connect@careplix.com
• WhatsApp: +91 9147728121

Provide the following details:

• Order number
• Reason for return
• Photos/videos (if product is defective or damaged)

3. Packaging & Shipping the Return

Self-Shipping:

• Securely pack the Loop Ring and accessories in the original delivery box (or another sturdy box).
• Attach the shipping label (provided by CarePlix).
• Drop the package at the designated courier partner's outlet.
• Share the tracking ID with CarePlix via email for reference.

Pickup by Loop Partner:

• Our logistics partner will arrive with a shipping label.
• Once the product is picked up, you will receive an email confirmation with tracking details.
• CarePlix support will assist you throughout the process.

4. Inspection & Processing Timeline

Upon receipt, the product will undergo quality inspection to verify eligibility.

Inspection Timeline:

• Standard Returns: 3–6 business days
• Defective/Damaged Products: up to 10 business days

Post-inspection, you will be notified of the approval or rejection of your return.

5. Refund & Exchange Options

Refunds:

Approved refunds will be processed:

• To the original payment method, OR
• Via NEFT/Bank Transfer (if required, our team will request your bank details securely).

Timeline: Refunds typically reflect in 7–10 business days after processing.

Note: Original shipping costs are non-refundable, except in cases of defective products or errors caused by CarePlix.

Exchanges:

• Customers may request an exchange for a different size.
• Exchanges are subject to stock availability. If the requested size is unavailable, a refund will be issued instead.
• Replacement is initiated only after the original item passes inspection.

6. Warranty Policy – Defective Products

Warranty Period: 1-year limited warranty from the purchase date.

Coverage: Hardware defects and workmanship issues under normal usage conditions.

Not Covered:

• Normal wear and tear, scratches, discoloration.
• Accidental damage, misuse, or neglect.
• Loss or theft.
• Damage from water exposure beyond specified resistance levels.
• Unauthorized repairs or modifications.
• Purchases from unauthorized sellers/resellers.

Warranty Claims Process:

B2C:

To claim warranty, email connect@careplix.com with the following:

• Proof of purchase (invoice/order confirmation)
• Date of purchase
• Photos/videos clearly showing the defect
• Detailed description of the issue
• Full name, phone number, and shipping address

If verified as a warranty-covered defect, CarePlix may:

• Repair the product, OR
• Replace it with the same/equivalent model (at no cost), OR
• Issue a refund (if repair/replacement is not feasible).

B2B:

To claim warranty, email connect@careplix.com with the following:

1. Date Loop ring received.
2. Name of the corporate from whom you received it.
3. Photos/videos clearly showing the defect
4. Detailed description of the issue
5. Full name, phone number, and shipping address

If verified as a warranty-covered defect, CarePlix may:

• Repair the product, OR
• Replace it with the same/equivalent model (at no cost), OR
• Issue a refund (if repair/replacement is not feasible).

7. Escalation Matrix

If your concern remains unresolved:

• Step 1: Contact Customer Support at connect@careplix.com
• Step 2: Escalate to management team at connect@careplix.com
• Step 3: Final escalation to bibhas@careplix.com (Support Manager)

8. Policy Changes

CarePlix reserves the right to update, modify, or revise this policy at any time. The version applicable at the time of purchase will apply to your order.